Can I return my order? We want you to love your jewellery. Under the Consumer Contracts Regulations, you have the right to cancel your order from the moment you place it until 14 days after the day you receive it. You can return your order for any reason within 14 days of delivery, for both UK and international orders.

Please return items unworn, in their original condition and packaging. You're welcome to handle and try on a piece as you would in a shop, but we may reduce your refund if an item has been used beyond this or comes back damaged.

Return postage is paid by the customer. We recommend using a tracked service, as we can't be responsible for returns lost in transit.

To start a return, please email sales@linnetjewellery.com with your order number.

Can I exchange my order? We offer exchanges on the same product (same price and colour) in a different size. If you'd like a different product, or the same product in a different colour, please return your item for a refund and place a new order online.

For exchanges, the customer pays the return postage and a delivery fee for the replacement item: £2.50 for UK orders and £8.50 for international orders.

When will I get my refund? Once we receive your return, we'll refund you to your original payment method within 3 working days. Depending on your bank, it may take a few more days to appear in your account.

Faulty items We're very sorry if your Linnet jewellery arrives with a fault. Please contact us before sending anything back, so our team can advise you on the next steps and arrange a refund, repair or replacement. You won't need to pay return postage for faulty items, and your statutory rights under the Consumer Rights Act 2015 are not affected.

Any other questions? Please visit our Contact Us page or email sales@linnetjewellery.com with your order details.